FAQs Parents

Your parent profile becomes active on Babysitting.lu after you complete the registration process and it is reviewed and approved by one of our local partners. This ensures your profile meets our standards for safety and quality. Once your profile is active, you can begin searching for and connecting with babysitters on the platform.

Profiles on Babysitting.lu remain active as long as they meet the platform's standards and the user continues to use the service. The profile may be deactivated after 365 days of inactivity.

If you no longer wish to have a parent profile on the website, you can delete your profile in your settings.

Profile photos must adhere to certain guidelines to be approved on Babysitting.lu. They should be clear, recent, appropriate and may not be revealing. The photo must be taken alone, in form of a portrait photo, and no other person may be seen in it. All photos that do not meet these standards will be rejected.

As a parent, you may contact babysitters on Babysitting.lu to express your interest in their profile. They can respond to your message to discuss the details of the job and their availability. The babysitter can postulate a babysitting session from the parents and is then contacted by the parents.
This policy helps maintain a positive and respectful experience for all users on the platform.

To search for a babysitter on Babysitting.lu, log in to your account and navigate to the search page. Use the filters provided to specify your preferences, such as location and availability. Browse the profiles that match your criteria to help you make an informed decision. Once you find a potential babysitter, reach out to them through the platform’s chat function system to discuss your needs and arrange an introductory meeting.

To create a new session or slot on Babysitting.lu, log in to your account and navigate to your dashboard. Locate the scheduling section and select the option to add a new session. Set the date, start and end times, and any other important details for the session. Once you've confirmed the session, save and publish it so babysitters can see your needs and contact you.

When parents and babysitters first connect on Babysitting.lu, an introductory meeting is encouraged to establish trust and ensure a good fit. Parents can discuss their children's needs, routines, and specific requirements, while babysitters can introduce themselves and discuss their experience. This meeting helps set clear expectations and lays the foundation for a successful relationship. Babysitting.lu recommends documenting key details from the meeting, with a checklist available for download in the resources section.

Yes, Babysitting.lu provides detailed guides, checklists, and educational documents to help users perform their roles effectively. These resources are always accessible on the platform to ensure safe and effective babysitting practices.

All babysitters listed on our site have completed at least eight hours of specialized training with one of our partner organizations. This training includes general babysitting conditions, essential communication skills, pediatric diseases, child development and entertainment for children (detailed information can be found in the Babysitting.lu charter).

The platform does not handle payments directly. Parents and babysitters negociate the babysitting-rates and payment details. Babysitting.lu only may provide guidelines on standard rates for students set by the “Inspection du Travail et des Mines” (ITM)

Babysitting.lu serves as an exchange platform between parents and babysitters and is no longer responsible for anything else that is agreed or undertaken beyond the platform (introductory meeting, babysitting session, etc.).
In the event of a damage, Babysitting.lu is not liable and the compensation is under the obligation of insurance of the parents or the babysitter.

The Babysitting.lu Charter outlines the guidelines and principles that govern the Babysitting.lu platform. It provides clarity on the rights and obligations of both parents and babysitters. The charter ensures a fair agreement and high standards of quality. It includes detailed guidelines on the creation and validation of profiles, the responsibilities of local partners, and the quality control measures in place to maintain a trustworthy service. The charter also defines the processes for complaint management, feedback mechanisms, and continuous improvement of the platform.

As a registered user, you can use the “Alert-Button” function in case of doubt or violation. This function is only visible after registration and was introduced to enable parents and babysitters to receive contact support and assistance as quickly as possible.

The local partners of Babysitting.lu (municipalitys and local services for children, youth and families) collaborate with the platform to validate user profiles, ensuring they meet safety and quality standards. They also offer babysitting-trainings, help maintain the overall quality of the service and may assist in onboarding new users.
The partners play a crucial role in supporting the community by offering local resources and support, and helping with the coordination of babysitting services. They may be involved in organizing and validating training sessions for babysitters, ensuring that all participants meet the necessary qualifications and standards set by Babysitting.lu. Find all our partners here A service provided by Elisabeth Jeunesse Elisabeth Jeunesse, a by the “Ministère de l'Education Nationale de l’Enfance et de la Jeunesse” accredited service, accompanies young people between the ages of 12 and 29 through numerous activities such as youth centers, training courses, vacation camps, projects, etc.
Elisabeth Jeunesse, acts as the coordinator of Babysitting.lu and offers a sustainable, high quality development of the service by qualified employees. Further information can be found on the website: elisabethjeunesse.lu